Refund policy

We want every HASCURI ritual to arrive with care. If something is not right, contact us at support@hascuri.com and we will help you with the next steps.

Return Window

You may request a return within 30 days of receiving your order. Please contact us before sending anything back so we can review your request and provide the correct return instructions.

How to Request a Return

Email support@hascuri.com with the subject line Return Request — [Your Order Number]. Please include:

Your order number and the email address used at checkout.
The name of the item you wish to return.
The reason for your request.
Clear photos of the item and packaging if it arrived damaged, faulty or incorrect.

Our team will review your request and confirm eligibility, the return address and any applicable shipping instructions. Please do not send returns to the address printed on your parcel without our confirmation.

Return Conditions

For a change-of-mind return, items must be unused, unopened and in their original packaging, with any hygiene seals intact. Please include proof of purchase. Gift sets must be returned complete, including all items and gifts supplied with the set.

For hygiene reasons, opened or used skincare, cleansers, essential oils, sprays, roll-ons and personal-care accessories are not eligible for change-of-mind returns. This does not affect requests involving faulty, damaged or incorrectly supplied goods, or any rights you have under applicable consumer law.

Damaged, Faulty or Incorrect Items

Please inspect your parcel when it arrives. If an item is damaged, leaking, faulty or different from what you ordered, email us as soon as possible with your order number and photos of the product, outer parcel and shipping label. Keep the item and packaging while we review the issue.

Once the issue is confirmed, we will arrange an appropriate replacement or refund. We will cover reasonable return shipping costs where the issue is due to our error or a confirmed product fault. Please contact us before purchasing return postage.

Return Shipping

For change-of-mind returns, customers are responsible for return postage and any associated charges. We do not charge a restocking fee. Original shipping charges are non-refundable unless the return results from our error, a confirmed fault, or applicable law requires otherwise.

Please use a tracked service and keep proof of postage. Return parcels remain your responsibility until they reach the address provided by our team. Oils and sprays may be subject to carrier restrictions; follow the shipping instructions supplied for your approved return.

Refunds

We will email you after receiving and inspecting your return to confirm whether the refund is approved. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the credit.

If more than 15 business days have passed since your refund approval and you have not received it, please contact us with your order number.

Exchanges & Cancellations

To request an exchange, email us before returning the item. Exchanges depend on availability; where a direct exchange is unavailable, we can guide you through an eligible return and a new order.

If you need to change or cancel an order, contact us as soon as possible. We will try to help before dispatch, but changes cannot be guaranteed once the order has been processed or shipped.

Your Consumer Rights

This policy does not limit any cancellation, warranty or other rights available to you under applicable consumer law. Where those rights differ from this policy, the applicable legal requirements take priority.

Contact Us

For any return, exchange or refund question, email support@hascuri.com. Include your order number so we can locate your purchase.